Support

Below is how to access help, report issues, and receive updates for Summon Style: Hardline.

Official Support Channels

Hardline is developed and maintained by SummonBox Studio.

All official support is handled through:

These are the only guaranteed channels for:

  • Bug reports
  • Technical help
  • License questions
  • Updates and patches

Support requests made through third-party marketplaces or social platforms are not guaranteed to be answered.

Before Requesting Support

Before submitting a support request, verify:

  • You are using a supported Unity version
  • You are using URP 14+
  • Linear color space is enabled
  • Depth Texture and Opaque Texture are enabled in the active URP renderer
  • The Hardline Wizard's Core tab has been inspected

Most rendering issues come from missing one of these requirements.

See:

→ Requirements

→ Installation

What Is Covered

We provide support for:

  • Installation and setup issues
  • URP renderer configuration
  • Hardline shaders and materials
  • Style system behavior
  • API usage
  • Demo and sample content
  • Compatibility problems

We will help diagnose:

  • Visual glitches
  • Broken outlines
  • Incorrect lighting or skybox behavior
  • Missing or non-functioning features

What Is Not Covered

The following are not supported:

  • Unity bugs unrelated to Hardline
  • Custom shader graphs not based on Hardline shaders
  • Modified or reverse-engineered Hardline shaders
  • Issues caused by third-party render features
  • Issues caused by custom URP pipelines
  • Cracked, redistributed, or modified package copies

If you are using a heavily customized URP setup, support may be limited.

How to Submit a Bug Report

When reporting a bug, include:

  • Unity version
  • URP version
  • Hardline version
  • A clear description of the issue
  • Steps to reproduce
  • Screenshots or video if visual
  • The affected scene or prefab if possible

Incomplete reports may not be actionable.

Performance & Platform Issues

Hardline depends on:

  • Depth textures
  • Scriptable Render Features
  • Modern URP behavior

Platforms that lack these (such as WebGL) are not supported.

If performance is a concern, see:

→ Performance

Updates & Patches

Bug fixes and updates are delivered through:

  • Unity Asset Store updates
  • Official package downloads
  • Announcements on the Summon Box website

Your purchase or license grants access to all updates for your installed version.

Licensing & Usage

For legal terms, redistribution rules, and commercial usage rights:

→ LICENCE

Unauthorized redistribution, repackaging, or reselling of Hardline is prohibited.

Contact

For all support, licensing, and technical inquiries:

https://summonboxstudio.com/support

Please include your invoice number or store receipt when requesting support for a purchased copy.